Reviews & Testimonials

See what our happy clients have to say about us.

Lauren O.
December 14, 2024

Mark is the best!! He made our journey to finding our countertops so easy. We started by going to many different stone shops that require you to get a fabricator to give you a price and it was so stressful. Once we went to encore we knew this would be the best way since they give you the price upfront on the stones! Not only that but mark helped us pick out our fabricators and made the process SO easy. I can’t say enough good things about this place!!
Norma C.
November 15, 2024

This is the most beautiful slab/store showroom ive been to in San Antonio. Feels like an art gallery because each stone is displayed instead of being stacked on each other. Customer service is exceptional as well!
Sheri L.
October 4, 2024

Friendly staff great selections
Mich C.
October 1, 2024

A beautiful showroom with exceptional marble slabs! Excellent customer service.
Ashley A.
September 27, 2024

Beautiful Showroom
Katherine L.
September 11, 2024

Wow - fabulous inventory and incredible customer service. I called with some questions and Mark immediately helped me navigate their inventory and make the perfect selection. Within an afternoon I had found the perfect slabs and the transaction is complete. For quality of inventory, transparency of price and help navigating the whole process (including fabrication) I highly recommend Encore!
Samantha B.
July 26, 2024

If you're in the market for countertops this is the place! Mark was wonderful!! They have amazing customer service, SO MANY options, they will help you find exactly what you're looking for within your budget. They were so kind during the process no matter how many questions I asked or how many prices I asked for! We ended up with the most beautiful granite for our countertops! Thank you Encore Stone Studios!
Teresa V.
July 25, 2024

Olivia was extremely helpful and so knowledgeable.
Andrea R.
July 11, 2024

I recently had the pleasure of visiting Encore Stone in Charleston, and I couldn't be more impressed with the service I received. As an out-of-town buyer, I was a bit apprehensive about making such an important purchase from afar, but Olivia made the entire experience seamless and enjoyable. I had looked at 5 different stores for the perfect quartzite for our kitchen and finally found it at Encore. Olivia was incredibly helpful and attentive. She went above and beyond to accommodate my children, providing them with snacks and drinks to keep them happy while I focused on selecting the perfect slab. Her patience, friendliness, and kindness made a world of difference. Olivia's expertise and keen eye helped me choose the perfect stone for my project. When we encountered issues with our fabricator, she quickly found another local fabricator for us to use in Greenville SC who came highly recommended. Throughout the process, her communication was outstanding. She kept me informed and answered all my questions promptly, ensuring I felt confident in my decision. I highly recommend Encore Stone and especially Olivia for anyone in need of quality stone and exceptional customer service. Thank you, Olivia, for making this experience so positive!
Devin L.
July 11, 2024

Had a great experience with Jason and Encore picking out a slab for our kitchen renovation. Jason was knowledgeable about the industry, stone qualities, what to expect, etc. Highly recommend checking out Encore Stone. Great selection, easy to navigate warehouse, easy to read labeled slabs, upfront pricing, and flexibility to work with their inventory from their other locations.
Michelle B.
July 2, 2024

If you need a countertop, this is the place to go! Not only are they the most helpful and friendly, but they will tell you the actual cost of the material. Most places will not. They also have the best selection!
Michelle M.
June 13, 2024

They have an excellent selection of stone in their inventory. Mark was extremely knowledgeable and a pleasure to work with.
Sierra S.
June 3, 2024

Encore is fantastic, I highly recommend it to anyone that is looking for purchasing any stone slabs. From the get go they are easy to work with, very helpful, and knowledgeable. Mark was amazing and really helped worked with me to make sure I got the slabs I needed, he was always available to help and communicative and really went the extra mile for us. We can’t thank Encore enough!
Katie M.
May 9, 2024

We had such a lovely experience with everyone (especially Mark and Clark) at Encore! It’s so refreshing to be able to have a no pressure and instant price availability experience. We are thrilled at our selection!
Laura M.
April 21, 2024

Working with the team at Encore was a fantastic experience. Everyone was knowledgeable and patient with helping me choose the right stone for my project.
Natalie H.
March 27, 2024

Wonderful customer service from Clark, Mark, and Olivia! Excellent selections of stone and love that the pricing is upfront.
Pj B.
March 21, 2024

My wife and I went to Encore on a Saturday and they were pretty busy. Mark was able to get signed in and walking the aisles looking for kitchen countertops. We wrote down the ones we were interested in, he told us all about them and was very knowledgeable about the different surfaces. We ended up buying a slab that day and went back and he had all the same granite, Cristallo Lilac, on display for us to pick out a second slab that matched best with the first. Great group of people there, lots of knowledge, and really helped us out with all of our questions. Thanks to the Encore Team for taking the stress out of that task!!
James F.
March 18, 2024

Encore Stone Studio is definitely the place to begin your search for stone countertop material. They have a wide range of beautiful granite, marble, quartzite and quartz. Mark is a professional who knows his product and provides great customer service. My wife and I had a great experience doing business with Encore!
Emma R.
March 14, 2024

Only great things to say about Encore (and Mark!). We visited several stone studios, but really liked the selection there, as well as the price transparency. The staff there have also been really helpful, easy and enthusiastic to work with, and have been great at prompt communication. Definitely check them out if you’re looking for stone
Kim B.
February 15, 2024

Randomly stopped at Encore this week while on my way to a different countertop vendor. I’m glad I did! Mark walked me through all their options and more importantly - clued me in to the racket happening with many fabricators and providers. I visited 5 other companies earlier - none of which could give me pricing. Huh?!? Anyway - transparency and honesty of Encore is refreshing and I’m happy with my selection. Mark was very informative in explaining materials, styles, etc. I can’t say enough about my experience with Encore.
Sandy W.
January 3, 2024

My sister and I visited Encore Stone Studio while I was having my kitchen remodeled and this was the best shopping experience! Marty Balencie took us under his wing as we explained what I was looking for. He took us to see their entire inventory and whenever we asked about a certain one, he was quickly able to answer. We went up and down the aisles several times while he never once tried to hurry us along. I chose a beautiful blue piece of marble and it was a little outside of my style but I thought it was just a real eye-catcher. Now that it has been installed, I know that I absolutely made the right choice. I would go back there again due to their friendliness, patience and assistance. They made it so easy and the price was great! Five stars in my book!
Sue M.
November 30, 2023

We love Encore Stone Studio in North Charleston. This is our third kitchen project with them in the past six years. After visiting multiple stone shops, we seem to always find our quartzite winner at Encore. Mark was very helpful and patient while we made our decision. The warehouse crew was great about moving stone for us to see. Thank-you Encore
Mary ann M.
November 29, 2023

Mark is wonderful and so helpful!!
Darrel B.
November 23, 2023

Mark is just fantastic at helping to pick just the exact slabs for any stone project. His help will make our new kitchen be awesome!!!
Gary L.
November 21, 2023

We had a wonderful experience with Encore Stone. Our rep Mark Jones was extremely helpful and polite. We purchased our stone countertops and added more a couple of days later. I highly recommend this company. Don't pay excessive markups from fabricators. Buy here direct to consumer. It's great!
Terri B.
November 2, 2023

Mark Jones helped me a few years ago when I bought a slab and once again he was there to help. He took the time to help me and was just great. I will be back to buy because of him.
Paige E.
September 30, 2023

What an incredible selection! Beautiful!
Patty M.
August 19, 2023

What a wonderful experience. Some of the most beautiful inventory and so much to choose from. From the time we walked through the door to the purchase, it was flawless. Encore Stone is my go-to recommendation! We are beyond thrilled. Thank you so much for the perfect marble slab!!
Krista S.
August 14, 2023

Made shopping for marble such an easy process! Wonderful customer service from the moment I walked in the door to helping with fabrication/install. Even was able to get pricing day of without a wait which is apparently not common when shopping for stone slabs!! Definitely would recommend Encore and am going to come back for our next remodel as well. Mark helped me who was super nice sales rep.
ALIX W.
August 4, 2023

Had a great experience at Encore Stone Studio! There was a huge selection of stones to choose from, all of which were very organized and labeled for a convenient customer experience. We were helped out by Mark, he was a huge help!
Mark S.
June 26, 2023

We had a great experience with Encore and highly recommend them, despite some fabricators who will try to bully you into other suppliers. Ignore those bullies! Encore is transparent with its pricing and is rejecting the middleman based model where fabrication costs are hidden in the total cost of installation. Mark and the crew were easy to work with and we are so happy with the stone we selected and installed. Will definitely buy from them again!
Kaitlin K.
May 23, 2023

As I walked into Encore, I was immediately greeted by Heather. The home building experience has been exhausting, and she was kind, professional, and put my ever changing mind at ease. She made great suggestions and I left feeling excited again about completing our home. Thank you Heather!
Heather E.
May 18, 2023

Amazing selection of stone!! I would definitely recommend Encore to anyone. Mark was a huge help in the process. Thank you for being awesome!!
Priscilla L.
April 18, 2023

Highly recommend Encore Stone! They had just the slabs we were looking for-a quartzite I could get nowhere else. Mark and Clark are both super helpful and accommodating; easy to work with and they stand by their product. Top selection too! Not to mention, the pricing is available to the homeowner so the guesswork is not an issue when purchasing your stone at Encore. I would go nowhere else!
Debbie W.
April 16, 2023

A great experience working with Marc. He was very knowledgeable, patient and helpful in his suggestions and made working from long distance much easier. Love the selection of stones and the transparent pricing.
Leslie K.
March 25, 2023

I love this place! They’ve got a really beautiful selection and Mark is really helpful and honest and accommodating.
Karen G.
March 21, 2023

Congratulations to one of my favorite places to visit; not only is their inventory gorgeous, their staff is super friendly and helpful. Have taken many clients in and will continue to do so! Thank you Clark and Mark for your great customer service 😊Happy 10th anniversary!
Margaret K.
March 16, 2023

Mark and Clark are very knowledgeable and helpful. The selection of slabs is extensive. Beauty and quality are some of the best in the lowcountry.
Martha Thomas B.
February 16, 2023

Mark was so helpful, friendly and so patient as I looked at soooo many different stones. I will definitely buy from Encore the next time I need another new counter top!
Michael W.
February 15, 2023

The people at Encore Stone are fantastic! They are honest and transparent about everything. They provide stone slab prices whereas most places do not. They have a beautiful selection and are great to work with.
Deb P.
February 7, 2023

Truly love Encore Stone Studio for a few very important reasons! First, the staff (esp. Shawn) is very helpful and responsive. Second, they share their pricing; every other studio in the area will only share pricing with the fabricator. Having a middleman makes it very hard to make decisions. Also note that I have found Encore's pricing to be very competitive. And finally, they have a large selection of stone to choose from. Highly recommend!
E J.
January 18, 2023

Fast unloading
Sarah G.
November 30, 2022

It was such a great experience working with Encore Stone. I had the privilege of working with Mark who is very knowledgeable, patient and always available to help. Love that pricing is so transparent. Highly recommend choosing your stone/countertops from a Encore.
Beverly C.
November 21, 2022

Best selection in Birmingham. Camille and the team...amazing and so knowledgeable!
Rebecca R.
November 4, 2022

Our countertop fabricator recommended that we visit Encore to see slabs in person before deciding on what we wanted. We visited Encore and Jason walked us through each aisle and was very informative and educated on the different types of materials and slabs that they had for sale. We saw one that we loved and the process for purchasing was easy and fast! They delivered it to our fabricator and we couldn't be happier with our experience at Encore.
Michael B.
November 2, 2022

Great experience with everyone at Encore Stone. The entire staff is very knowledgeable.
Adam
August 31, 2022

Shopping for a counter top was a nightmare , the whole mystery of pricing and fabrications is a complete deterrent , but Mark at Encore made everything simple , he was there when you needed him but also knew when to give you time with your thoughts. The selection is the most impressive and new inventory kept arriving. Encore is the best place in Charleston, and I’ve been to them all multiple times.
Timothy L.
August 12, 2022

This was one of the best experiences we have had in a long time! Great customer service and the vanities look amazing. Awesome!!!
Stephanie
July 11, 2022

We just purchased beautiful quartzite countertops from Mark at Encore! His assistance was invaluable-he knows the his inventory and the entire process with Encore has been seamless and professional!
JoAnna K.
April 10, 2022

Currently doing a new build and Encore was the 3rd place I visited. The moment I walked in Camille was so inviting and prompt. Though I did not purchase that day Camille and I had direct communications through out the weeks. Again she was very prompt on questions, pictures, and videos which was great due to living an hour away. BUT Camille went the extra mile— and as a business owner myself with limited schedule— she came on her off day just to make sure I was taken care of. Regardless if I bought 1 slab or 10, I know for a fact she would have given the same customer service because she did not know me from Sally. When I came in today Camille had all the slabs lined up that I wanted to see in person. Now a gentleman name Roger was there who had the same professionalism and knowledge. As I was looking at the slabs he gave great feedback on measurements on kitchen or bathroom space. Today was a breathe of fresh air and I could not have wished for a better experience.
Joshua W.
March 3, 2022

Can’t say enough about the crew at Encore. Mark and Clark were a pleasure to deal with and the stone selection covers anything you could want-go get a beautiful slab with confidence (and the price transparency is unheard of)
Joyce M.
February 16, 2022

Liz went above and beyond to help us find what we wanted. She was patient, extremely knowledgeable, and guided us toward our best options.
Dave K.
February 16, 2022

We have had a wonderful experience dealing with Mark at Encore. They provided knowledgable advice and excellent customer service throughout our purchasing experience. We also appreciated the excellent fabricator referral. Definitely a go-to choice for granite and stone.
Lynn T.
February 16, 2022

Make sure you ask for Mark, he is amazing!
Larry L.
February 7, 2022

Looking to replace long-over due kitchen counter-tops, we stopped by the Encore Stone Studio in Charleston. A shout-out to Shawn, who took a chunk of his morning to take us on a warehouse tour and educate us about different types of stone and asked questions about budget, color scheme and lighting to help us narrow down our options, as well as ease our concerns about installation and scheduling. What we thought would be just another sales pitch ended being a very worthwhile learning experience.
Jessica D.
January 13, 2022

The gentleman there were an absolute pleasure to work with . Very gracious and made us feel like their most important customers. Open on the weekends and will give pricing directly to the customer, unlike all other stone distributors around. Are also dog friendly 😄
Ashton J.
August 12, 2021

I highly recommend Encore Stone and specifically Roger. He went above and beyond to help us make our stone selection. He is extremely knowledgeable and professional, along with being patient. I have actually sent 2 family members to him since we purchased our countertops.
Eugene B.
July 9, 2021

I had a great experience with Hope at Encore Stone. She made it so simple and the price for a marble slab was unbeatable. I highly recommend calling Hope at Encore for any stone needs. You won’t be disappointed.
Jason S.
June 22, 2021

Encore Stone Studio EXCEEDED our expectations! My wife and I purchased a home in 2015 and decided to use Encore Stone Studio for our kitchen countertops. Not only was their showroom impressive, so was their willingness to help us choose the stone that fit the our criteria. We have since sold that house and built a new home, which we moved into earlier this year. There was no question that we once again used Encore and they once again provided exceptional service and quality all around. We highly recommend this company based on our experience, which in our opinion can be matched by no other. Very satisfied and grateful for choosing Encore Stone Studios.
Brenda S.
June 5, 2021

We went in to ask questions about counter tops for our kitchen. Mark was extremely helpful and I was impressed that he gave us actual pricing which other places won’t do. Thank you!!
Herk S.
May 27, 2021

Great products and service was great.
Virginia T.
May 25, 2021

Clark went over the top to help me select and work out layouts for my granite. I will be recommending Clark Hunter and Encore to all of my real estate clients. I love my countertops!
Louis S.
May 18, 2021

It was a great experience. Mark answered all of our questions, which were many!
Angie W.
May 18, 2021

We are remodeling our kitchen and I came to Encore to shop for countertops and I am so happy that I did! Excellent pricing and nice, professional customer service. Roger has been so easy to work with and is extremely knowledgeable on the stone and process...no pressure sales, just an absolute pleasure to work with him, couldn't be happier with my experience. We will have several projects in the future and I will be returning to see Roger for sure!
Shannon F.
May 7, 2021

Just purchased 2 slabs from Mark today. Highly recommend Encore Stone. They were the only company who actually disclosed stone prices without a fabricator being involved. Mark was excellent on communication, follow up, and knowledgeable about pros and cons of stones. Highly recommend.
RC F.
April 26, 2021

Great selection, great product, great facility, and great people working there. Mark was extremely accommodating, very knowledgeable and helpful in selecting our stone. What makes them stand out is thier excellent communication. Immediately responsive to our emails and queries. First and last place I will shop for stone in the future. Competitive pricing! Thank you, Richard
Aubree V.
April 17, 2021

A wonderful experience! Plenty of options for granite and quartz. Helpful people and beautiful stones. Highly recommend checking them out.
Richard S.
March 15, 2021

Roger was SUPER !!! I had the beat experience picking out our Marble . I looked at several places before finding Encore and had even picked out a slab at one but no one would call me back . With Encore I called and didn’t even leave a message and they called me back because they missed a call . We walked in and were greeted right away by Roger and the proceeded to show us EVERYTHINg they had ( which was ALOt ) . He took his time and even had them move some slabs for me . I will recommend them to anyone and will come back when we need more .
Lindsey F.
March 13, 2021

Hope was great! Very attentive and remembered us each time we came in. The team went above and beyond to ensure we were sure about, and pleased with our purchase!
Olivia D.
March 12, 2021

Roger was extremely helpful in educating me about all of the options available. He is very knowledgeable! I live out of state so was unable to make any in-store purchases and he was still willing to spend time walking through the store with me. I so appreciate his time and attention!
Neal T.
March 11, 2021

Roger was absolutely amazing and made the process super easy!
Cailyn L.
March 2, 2021

This place is awesome! So helpful and informative! Roger was very attentive and helped us find exactly what we were looking for. Hope was so kind and helpful whenever we had questions. We were really happy with the service and the products are such great quality! Thank you!
Nichole O.
February 27, 2021

Hope Howard was an excellent help to us! Great customer service and the showrooms were organized in such a way that I could easily shop and appreciate their beautiful pieces. Great place and highly recommended!
Jason C.
February 10, 2021

Hope and Roger were amazing and worked with us to find the perfect stone for our kitchen remodel project.
Cole O.
January 31, 2021

Hope, Joni and Roger were amazing! Very knowledgeable and helpful to what we needed. I will be buying from them in again in the future!
Virjilio L.
January 30, 2021

Hope did an amazing job, very professional and patient. Thank you so much.
Segal D.
January 23, 2021

Pacific Shore Stones has a great variety of beautiful stones. Roger was extremely helpful, knowledgeable, and friendly. While it was difficult to chose amongst all of the stones, we are very confident in our choices because of Roger’s assistance. We couldn’t have asked for a better experience.
Jacob M.
January 19, 2021

Joni & Hope were so very helpful!
Marsha W.
January 13, 2021

We appreciate Hope's input and guidance in selecting our countertops for our kitchen renovation! It was a huge decision for us, knowing we would not be changing them again, most likely in our lifetime. The expense and work involved in such a massive project as this home renovation was daunting. Hope's helpfulness, experience, and knowledge of the materials benefitted us in making our decisions. She was very patient in giving us time to think through all aspects of the types of materials and design we might use for our new countertops. We are very thankful to Hope for everything she did for us.
Victoria A.
January 7, 2021

Roger was incredible to work with! My husband works late hours and he was always willing to work with us or stay longer so we could look at new slabs! He is great at what he does and helped us find the perfect slabs for our new home! We could not be more pleased with the care we received during the process! I highly recommend going to see him!
M & S “The H.
January 5, 2021

We are remodeling two baths and had the pleasure to work with Roger on this journey. He has been absolutely wonderful to work with and we highly recommend Pacific Shores Stones and Roger.
Aaron J.
December 21, 2020

Good folks here! Very relaxed showroom and helpful staff. I appreciated being able to walk around the showroom without the staff. They are the only folks in town that sell direct to the customer so the pricing is very transparent. I would be happy to work with them in the future.
Ann Ross S.
December 12, 2020

I have used Pacific Shore Stones twice and have been pleased both times. They have an impressive selection of stones for all budgets. Hope was amazing to work with! From the selection to installation, she was so helpful and knowledgeable. I am very pleased with my new countertops and would highly recommend Pacific Shore Stones!
Missy S.
December 10, 2020

Roger was the very best! He was responsive, professional, and extremely helpful and patient with me. My stone is beautiful and exactly what I wanted.
Ryan
December 9, 2020

Good price, great service, timely delivery. Highly recommend!
Heide F.
December 2, 2020

Best experience ever! Joni and Hope are awesome, allowed me to look, because I knew exactly what I wanted. We kept searching and found it at the Charleston location.....Joni had it trucked to Birmingham for my approval.....so awesome. Finally was installed today, and I am overwhelmed with emotion....simply go to Pacific, especially if you want something unusual, and different.....can’t say enough great things!
Sunny W.
November 28, 2020

What an awesome experience we had at Pacific Shores working Roger and Hope!!!! I was so excited finding my slab and they acted just excited for me. Not only did they have the most unique pieces in the area but the best, most enthusiastic customer service! Highly recommend them!
Sarah S.
November 22, 2020

What a great experience we had with Hope & Roger! They were so awesome and helpful with helping us pick out the perfect slab of granite. After multiple trips there and indecisiveness on our part, they did not pressure us at all (like other competitors) but instead were so friendly, understanding of our needs and knowledgeable. We appreciate their assistance so much and will tell all our friends about them for their future needs!
Karen B.
April 6, 2020

My husband and I had a wonderful experience with Hope at Pacific Shores ! She was patient and educated us on the different stones as we walked through the fantastic warehouse. So clean and tons of choices to see. After going home and “digesting” all we learned, we went back to meet with Hope a second time and found the perfect slab for our home! We are very excited to see it when it’s all installed. Highly recommend the selection ,helpfulness, and professionalism that you will find at Pacific Shores.
Jennifer H.
March 20, 2020

We had a wonderful experience with Pacific Shore Stones and would highly recommend them.
K W.
March 19, 2020

My husband and I had a top notch experience at Pacific Shore Stones in Birmingham! Joni and Hope were extremely knowledgeable and helpful in guiding us in the right direction for our whole project. We will definitely be recommending them to friends and family!
Dara S.
April 29, 2019

Went there on the advice of the fabricator. Found the PERFECT slab for my huge 5’x10’ island as well as the other choices for our new house. The lady that I dealt with was very patient & really knew her stuff. I’d definitely recommend!!
Ann B.
March 11, 2019

Large selection. Reasonable prices. Expedient service
ALEX N.
January 26, 2019

The staff at Pacific Shores was very courteous and helpful in the decision making process to decide what granite slabs we were going to choose for our house. They have a great and wide selection and their warehouse is very clean.
Andy I.
January 10, 2019

fantastic selection!
Kourosh S.
January 9, 2019

Lovely experience. We were looking for a slab to change our countertop. Ms vanessa was great help. She guide and helped us to choose the right slab. Very knowledgeable and professional. She was very honest and helpful. If you are looking for a slab. Thats the best place to go. Amazing customer service and very honest. Great experience
Cindy C.
September 28, 2018

A wide variety of options are on-site; sales personnel are helpful and easy to work with as you try to narrow down selections. Looking forward to working with Pacific Shore Stones again!
Christerphine N.
August 31, 2018

This was our second experience and walked away pleased both times. The customer service was excellent and our questions were answered sufficiently. The staff is knowledgeable and made our decision much easier.
RLK Designs, L.
August 2, 2014

Very nice staff and broad selection. Warehouse is always clean and well-lit.
BellezaBoss205 !.
November 7, 2013

Love everybody here! They're all very professional, informative & willing to do what it takes to make sure you're satisfied. I couldn't ask for better service! Their facility is very clean & organized, a nice inviting atmosphere to take your clients into. They also have a great selection of Stone ranging from your basic colors to your more exotic pieces. Keep up the good work you guys/gals! 😉
Linda Storey M.
June 25, 2013

Very professional atmosphere, friendly environment, employees always helpful with fulfilling each order. The warehouse is clean, well managed with a large selection of stone which is handled in the utmost care. Adam, Joni, Eric, Cathleen, thank you for all the hard work you put into it. Making our fabricators as well as the customers of ours happy.
Matt M.
June 20, 2012

Beautiful